All sales made by The Chefs Tableware Company Ltd. are made on these Terms and Conditions of sale. No variation on them, or any terms with an order form or other documentation supplied, will be binding unless confirmed in writing by a Director of the Chefs Tableware Company Ltd.
All goods and carriage are subject to VAT. Prices may be subject to change during the year. All goods are subject to availability and the design or specification may vary from that shown. Please note that you are responsible for deciding on the suitability of goods offered for any particular purpose and for the consequences arising from any work we undertake on goods at your request.
Goods held in our warehouse are usually delivered within 3-5 working days. Please note that bulky, fragile or personalized items may take longer.
A ‘next day service’ can be offered, however this will be subject to a higher delivery charge. Please enquire for more details. Goods dispatched on a Friday on a next day service will be delivered on Monday (excepting Bank Holidays).
Weekend deliveries are also available, if requested, at extra cost.
The Chefs Tableware Company are not responsible for any loss due to failure of the courier company to deliver on time.
Postage charge refunds are at the discretion of the company, subject to the reasons for late delivery. Please note that during exceptionally busy periods our next day delivery service may not be available.
Every effort is made to ensure that goods are delivered on time, although delivery times are given without obligation or guarantee due to the reliance on a third party carrier and stock availability.
For very small/lightweight orders, please contact us for advice on carriage charges.
For bulky, fragile or heavy orders, and for deliveries off shore and remote areas including Northern Ireland, Scottish Highlands, and Islands that are outside the UK mainland, there may be an additional delivery charge which can be confirmed at the time of order. Please allow 5-10 working days for delivery to remote areas.
Damaged Goods/Short Shipments/Returns
Details of any shortages or damage to deliveries must be noted at the time of delivery and we must be advised in writing within 24 hours, accompanied by photographs of all breakages. Any claims for non-delivery of items must be confirmed to us in writing within one week of the invoice date.
All goods are made to a high quality specification. If you are not satisfied with the goods received we offer a money back guarantee when goods are returned to us unused, in perfect condition and in their original packaging, within 28 days of delivery.
Return Postage is at the cost of the sender.
Goods are not supplied on a sale or return basis.
The Chefs Tableware Company reserves the right to impose an administration charge on all returns. Due to the high cost of carriage and handling, a restocking fee may be incurred.
Once The Chefs Tableware Company has acknowledged the buyer’s order, the buyer may only cancel the order if The Chefs Tableware Company agrees to accept such cancellation. In such an event The Chefs Tableware Company reserves the right to charge a cancellation fee in respect of its cost, which the buyer shall pay.
You will require a returns authorisation number to return any item. You must telephone our office (01246 411626) to be issued with an authorisation number before returning goods.
Unrequired goods for credit will only be accepted within 10 days of invoice and must be in perfect condition and in original packaging. A 25% restocking charge will apply. No goods are accepted for return after 30 days.
Full purchase detail i.e. our sales invoice number, must be included on all returns.
All goods returned are at sender’s expense and responsibility.
No special items (non-stock lines) will be accepted back for credit.
Where goods are returned in their original packaging, the packaging must be intact. The Chefs Tableware Company reserves the right to impose a charge for any damaged packaging.
Please note that items which have been altered to a customer specification or ordered specially cannot be cancelled once ordered.
A sample of the be-spoke item(s) will be provided and the specification and quantities to be produced will be agreed by all parties.
Once agreed, the production quantity will conform to the agreed specification and the full order quantity must be paid for and taken in one delivery unless otherwise agreed.
The Chefs Tableware Company Ltd cannot be responsible for any subsequent changes made by the customer after the product specification has been agreed.
Items can only be returned if faulty.
Any goods returned which are not in the condition set out above will be rejected and returned to you at your cost. Please note we reserve the right to charge a restocking fee for goods returned as per our returns policy.
This does not affect your statutory rights.
Any goods required for samples will be dispatched and charged accordingly. Sample goods not required must be returned within 28 days from receipt and all carriage and packing costs must be borne by the Customer.
All weights, measurements and specifications quoted are nominal and subject to manufacturing tolerances. Exact conformity to submitted samples cannot be guaranteed.
The Chefs Tableware Company Ltd accepts no liability of whatever nature arising as a result of any representations, breach of contract, late delivery of product, negligence or otherwise including but not limited to any liability for indirect or consequential loss, or loss of profits, revenue, business or goodwill except for liability for death or personal injury caused by The Chefs Tableware Company Ltd. negligence. All conditions, warranties, guarantees and representations, express or implied, by statute, common law or otherwise in relation to the goods (other than any liability which The Chefs Tableware Company Ltd. is not permitted by law to exclude or restrict) are hereby excluded.
The Chefs Tableware Company Ltd website and logo is fully copyright protected and the copying and or reproducing of material is strictly prohibited. Manufacturers’ logos and images have been used with the permission of the companies involved. The Chefs Tableware Company Ltd. accept no responsibility or liability for contents featured on third party websites which may be linked to The Chefs Tableware Company Ltd website.
The Chefs Tableware Company Ltd is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
When you use the website, we may collect, store and use the following kinds of data:
Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed.
Information relating to any transactions carried out between you and Chefs Tableware on or in relation to this website, including information relating to any purchases you make of our goods and/or services.
Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or newsletters.
Chefs Tableware would like to stress that information of this nature is used only to enhance the customer shopping experience of the website.
Using Your Personal Information
Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:
-Administer the website.
-Improve your browsing experience by developing and improving the design and layout of the website, through monitoring of your usage.
-Process your orders.
-Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you (see also ‘Keeping In Touch With You’).
Chefs Tableware will never make your personal details available to companies other than Chefs Tableware for marketing purposes. Chefs Tableware Company Ltd is registered with the Information Commissioners Office as a Data Controller. We will comply with the standard, procedures and requirements as laid down in the Data Protection Acts 1984 and 1998 to ensure that your personal data is kept secure and processed as required by the various laws in force from time-to-time.
Keeping in Touch with You
We would like to keep you up to date with key information about new ranges, promotional offers and what’s coming soon to the Chefs Tableware website. We may also use your details to send you information about other goods and services we sell or for our research purposes. If you have registered to receive email newsletters from us, you can remove your email address from our list by using the ‘unsubscribe’ links in the emails we send you.
Your personal information will not be disclosed to third parties. The UK Data Protection Act and consumer legislation requires that we do not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval.
Links to External Websites
Within our site there are links to third party websites which we feel may be relevant and interesting to our customers. Following these links will take you to external websites which Chefs Tableware do not have any control over. For this reason, we cannot be held responsible or liable for any content on these sites.
We may update our policies from time-to-time by posting a new version on our website. Please check our policy pages occasionally to ensure that you are happy with any changes.