All sales made by The Chefs Tableware Company Ltd. are made on these Terms and Conditions of sale. No variation on them, or any terms with an order form or other documentation supplied, will be binding unless confirmed in writing by a Director of the Chefs Tableware Company Ltd.
All goods and carriage are subject to VAT. Prices may be subject to change during the year. All goods are subject to availability and the design or specification may vary from that shown. Please note that you are responsible for deciding on the suitability of goods offered for any particular purpose and for the consequences arising from any work we undertake on goods at your request.
Goods held in our warehouse are usually delivered within 3-5 working days. Please note that bulky, fragile or personalized items may take longer.
A ‘next day service’ can be offered, however this will be subject to a higher delivery charge. Please enquire for more details. Goods dispatched on a Friday on a next day service will be delivered on Monday (excepting Bank Holidays).
Weekend deliveries are also available, if requested, at extra cost.
The Chefs Tableware Company are not responsible for any loss due to failure of the courier company to deliver on time.
Postage charge refunds are at the discretion of the company, subject to the reasons for late delivery.
Please note that during exceptionally busy periods our next day delivery service may not be available.
Every effort is made to ensure that goods are delivered on time, although delivery times are given without obligation or guarantee due to the reliance on a third party carrier and stock availability.
For very small/lightweight orders, please contact us for advice on carriage charges.
For bulky, fragile or heavy orders, and for deliveries off shore and remote areas including Northern Ireland, Scottish Highlands, and Islands that are outside the UK mainland, there may be an additional delivery charge which can be confirmed at the time of order. Please allow 5-10 working days for delivery to remote areas.
International Orders
Orders can be dispatched worldwide, please enquire for more details: [email protected]
Returns Policy
For goods supplied by us in error, we will arrange free collection. However, we reserve the right to charge a collection fee if the goods are not available on the agreed collection date.
We reserve the right to not deliver replacement items.
We also reserve the right to charge for goods that:
- Are not returned
- Are returned in a used condition,
- Are not returned in their original box or unopened packaging .
Please use the the downloadable Return Form on our website, and enclose it with your return.
General Policy
- All returns must have a valid return number and have a completed Return Form with the goods.
- Returns will only be accepted within 14 days of delivery.
- Goods must be unused, in a saleable condition and in the original packaging.
- You will be liable for the cost of returning the goods to us. If you wish for us to collect the goods the cost of collection will be notified to you at the time the Return Number is issued and will be deducted from the value of the goods prior to any credit, refund or exchange being issued.
- If you arrange a return delivery to us you must still obtain a Return Number. Please note that you are liable for any damages incurred which will be deducted from the value of the goods prior to a refund, credit or exchange being issued.
We recommend that you use a signed for service and obtain appropriate carriage insurance.
The address to send Returned Items to:
Returns Dept.
The Chefs Tableware Company Ltd,
Unit 9, Callywhite Business Park
Callywhite Lane
Dronfield
S18 2XP.
All Returns will be subject to a 25% re-stocking fee plus the relevant collection fee dependent upon the method of return, as detailed above.
Damaged Items
For help with items damaged on delivery:
Call or email [email protected] (you will be asked to provide a photo of the goods in question) within 24 hours of delivery.
We reserve the right to reject claims if not notified within 24 hours.
Bespoke Products
Please note that items which have been altered to a customer specification or ordered specially cannot be cancelled once ordered.
A sample of the be-spoke item(s) will be provided and the specification and quantities to be produced will be agreed by all parties.
Once agreed, the production quantity will conform to the agreed specification and the full order quantity must be paid for and taken in one delivery.
The Chefs Tableware Company Ltd cannot be responsible for any subsequent changes made by the customer after the product specification has been agreed.
Items can only be returned if faulty.
Any goods returned which are not in the condition set out above will be rejected and returned to you at your cost. Please note we reserve the right to charge a restocking fee for goods returned as per our returns policy.
This does not affect your statutory rights.
Samples
Any goods required for samples will be dispatched and charged accordingly. Sample goods not required must be returned within 28 days from receipt and all carriage and packing costs must be borne by the Customer.
General
All weights, measurements and specifications quoted are nominal and subject to manufacturing tolerances. Exact conformity to submitted samples cannot be guaranteed.
The Chefs Tableware Company Ltd accepts no liability of whatever nature arising as a result of any representations, breach of contract, late delivery of product, negligence or otherwise including but not limited to any liability for indirect or consequential loss, or loss of profits, revenue, business or goodwill except for liability for death or personal injury caused by The Chefs Tableware Company Ltd. negligence. All conditions, warranties, guarantees and representations, express or implied, by statute, common law or otherwise in relation to the goods (other than any liability which The Chefs Tableware Company Ltd. is not permitted by law to exclude or restrict) are hereby excluded.
We will hold your details on computer for the purpose of processing your order. From time to time we may send you details of The Chefs Tableware Company Ltd offers which could be of interest. Please tell us if you do not wish to receive further information. Refer to our full privacy policy for information on how information is obtained, stored and used.
The Chefs Tableware Company Ltd website and logo is fully copyright protected and the copying and or reproducing of material is strictly prohibited. Manufacturers’ logos and images have been used with the permission of the companies involved. The Chefs Tableware Company Ltd. accept no responsibility or liability for contents featured on third party websites which may be linked to The Chefs Tableware Company Ltd website.
Policy Amendments
We may update our policies from time-to-time by posting a new version on our website. Please check our policy pages occasionally to ensure that you are happy with any changes.
